The Broadway-Columbia, A Doubletree by Hilton
Job Title: Assistant General Manager
Deadline: 1/31/2017 Date Posted: 01/19/17
Job Description: Assistant General Manager Send resumes to Information@ChesterfieldHotels.net The Broadway-Columbia, A Doubletree by Hilton is currently looking for an Assistant General Manager for the new seven story boutique hotel that features 114 guest rooms, a full service restaurant/bistro (1111), beautiful lobby bar, upscale banquet and meeting facilities and a state of the art indoor/outdoor rooftop bar (The Roof) (with a tapas style menu) overlooking Downtown Columbia. Located in the heart of the North Village Arts District the hotel is the Gateway to Columbia's vibrant downtown district. Our hotel is part of the Collection series of DoubleTree Hotels that offer unique service and design to showcase the local culture of Columbia. Columbia, Missouri is consistently rated as one of the top places in the country to live and work. Known as CollegeTown USA, Columbia is home over 40,000 students who attend the University of Missouri, Stephens and Columbia Colleges. The new property is also the first LEED green certified hotel in mid-Missouri. Job Purpose: The purpose of the Assistant General Manager is to supervise and manage the overall operations of the property. Primary Job Function Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. Essential Job Functions Greet and register guests. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. Assign duties to workers, and schedule shifts. Coordinate front-office activities of hotels or motels, and resolve problems. Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. Confer and cooperate with other managers to ensure coordination of hotel activities. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Train staff members. Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Prepare required paperwork pertaining to departmental functions. Interview and hire applicants. Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. Monitor the revenue activity of the hotel or facility. Any other duties which may be required to ensure guest satisfaction. Job Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Job Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Speaking - Talking to others to convey information effectively. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Service Orientation - Actively looking for ways to help people. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management - Managing one's own time and the time of others. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Negotiation - Bringing others together and trying to reconcile differences. Instructing - Teaching others how to do something. Job Abilities Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Experience Required: yes
Education Required: negotiable with job experience
Reports to: General Manager
Contact Name: Chesterfield Hotels
Contact Company:
Contact Address:
1111 Broadway
Columbia, MO 65202
Contact Phone:
Contact Fax:
Contact Method: information@ChesterfieldHotels.net
Salary: negotiable